Hawk G4 - Scroll Saw Woodworking & Crafts Message Board

heavykevy · 09-20-2005, 10:27 PM

Hello-
I purchased a 26" G4 in May from RBI at their Scratch and dent sale and have had no problems with it until Sunday. I was told that the saw never left the factory and was placed in the front office for display. It is a year old so I only got a 5 year warrenty. For the cost savings it was a no brainer to buy it. Sunday the dowel pin fell out that connects the pitman arm on the motor and the bottom arm. It goes back in and feels snug but if the saw runs for about5 minutes and check it it's ready to fall out. I have sent two e-mails that have returned saying that they can't be delivered and 2 voice mails and no phone calls returned. I was wondering if anyone else has had this problem with a HawkG4 or with RBI not retuning calls. I love the saw . I was ready to order a planer from them.

Kevin

oaklysawyer · 09-21-2005, 12:15 AM

Good luck with the problem. I can't help with it but I have heard a lot of times that RBI's service stinks. Maybe time to re-think about where to buy a planer..
Hope you get it straightened out before toooooooo long.
Fred.

heavykevy · 09-21-2005, 12:51 AM

Good news goI got notification just a little bit ago a new lower arm is being sent.Now the fun of tearing it apart and putting it back together.

Kevin

09-21-2005, 01:02 AM

Y'all had me mighty curious there for a bit. Although I've never ordered parts from them to fix a problem, I have ordered extra things like blade holders, planer blades, etc. and always found them responsive. Wonder what the holdup was? How long was it and did they give any explaination? Just curious.

Ed

heavykevy · 09-21-2005, 02:24 AM

It took them about 2 days ,but I guess it's not to bad considering it was the weekend also. I.m already starting to have withdrawls from not sitting at it.

09-22-2005, 01:11 AM

Well, If they spend their weekends like I do, eatin bbq and drinkin beer, I'd say two days ain't too bad. Next time that happens you might try what my doctor prescribed - drink a six pack (Lone Star works good) and you'll feel better tomorrow (you might want to add a little Bob Wills music also).

Cheers

Ed

09-20-2005, 10:27 PM	#1
heavykevy Senior Member Join Date: Jun 2005 Location: Shambaugh, Ia Posts: 103	Hawk G4 Hello- I purchased a 26" G4 in May from RBI at their Scratch and dent sale and have had no problems with it until Sunday. I was told that the saw never left the factory and was placed in the front office for display. It is a year old so I only got a 5 year warrenty. For the cost savings it was a no brainer to buy it. Sunday the dowel pin fell out that connects the pitman arm on the motor and the bottom arm. It goes back in and feels snug but if the saw runs for about5 minutes and check it it's ready to fall out. I have sent two e-mails that have returned saying that they can't be delivered and 2 voice mails and no phone calls returned. I was wondering if anyone else has had this problem with a HawkG4 or with RBI not retuning calls. I love the saw . I was ready to order a planer from them. Kevin

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09-21-2005, 12:15 AM	#2
oaklysawyer Member Join Date: Aug 2005 Location: AZ, USA Posts: 57	Good luck with the problem. I can't help with it but I have heard a lot of times that RBI's service stinks. Maybe time to re-think about where to buy a planer.. Hope you get it straightened out before toooooooo long. Fred.

09-21-2005, 12:51 AM	#3
heavykevy Senior Member Join Date: Jun 2005 Location: Shambaugh, Ia Posts: 103	Good news goI got notification just a little bit ago a new lower arm is being sent.Now the fun of tearing it apart and putting it back together. Kevin

09-21-2005, 01:02 AM	#4
Plain_Ol_Ed Guest Posts: n/a	Y'all had me mighty curious there for a bit. Although I've never ordered parts from them to fix a problem, I have ordered extra things like blade holders, planer blades, etc. and always found them responsive. Wonder what the holdup was? How long was it and did they give any explaination? Just curious. Ed

09-21-2005, 02:24 AM	#5
heavykevy Senior Member Join Date: Jun 2005 Location: Shambaugh, Ia Posts: 103	It took them about 2 days ,but I guess it's not to bad considering it was the weekend also. I.m already starting to have withdrawls from not sitting at it.

09-22-2005, 01:11 AM	#6
Plain_Ol_Ed Guest Posts: n/a	Well, If they spend their weekends like I do, eatin bbq and drinkin beer, I'd say two days ain't too bad. Next time that happens you might try what my doctor prescribed - drink a six pack (Lone Star works good) and you'll feel better tomorrow (you might want to add a little Bob Wills music also). Cheers Ed