help on excaliber - Scroll Saw Woodworking & Crafts Message Board

pvwoodcrafts · 06-28-2012, 05:29 PM

Hey all. Well Judy got her new Excaliber 21 on the 11th of this month. On the 22 the connecting rod broke. Less than 2 weeks !!.. We have e mailed woodcraft and General. Woodcraft said General had to take care of it. General has been very much less than helpfull. We have made several calls to them. Parts person was pretty snippy. Can't seem to get a hold of anyone that has any Idea that there is a problem with this saw. Finally got hold of someone that could tell us what part# we needed. I was wanting the new replacement part that was shown here on this site by another member that this happen to them, not the same setup that came on the new saw.
First off I can't believe their selling saws they KNOW have this problem. Second Why won't they at least pretend to want to help. Was wondering if you guys could give me a contact that might want to help us out if nothing happens soon.

tvman44 · 06-28-2012, 05:51 PM

Had you bought from Seyco you would get much better treatment.

wood-n-things · 06-28-2012, 05:57 PM

Even though you did not purchase from Seyco, I'd give Ray a call and explain your problem to him. He may be able to help.

SeycoContactUs

Jan · 06-28-2012, 05:58 PM

Ray at Seyco handles quite a bit of the warranty work for Excalibur saws. You might want to give him a call, act abject because you weren't smart enough to buy from him and he'll give you some help.

Jan

pvwoodcrafts · 06-29-2012, 01:01 PM

I wished I had known about him. I always like to deal with individuals over companies.

Toneman · 06-29-2012, 04:40 PM

Same thing happened to my EX21 and Ray @ Seyco replaced my entire saw. I did , however, purchase it from him, but, I bet he would work with you.

Tony,aka,Toneman

pvwoodcrafts · 07-12-2012, 12:51 PM

Thanks for all the info. I've contacted Ray and he has agreed to help us.Great guy. Our next scroll saw will be purchased from him.

06-28-2012, 05:29 PM	#1
pvwoodcrafts Junior Member Join Date: Mar 2012 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	help on excaliber Hey all. Well Judy got her new Excaliber 21 on the 11th of this month. On the 22 the connecting rod broke. Less than 2 weeks !!.. We have e mailed woodcraft and General. Woodcraft said General had to take care of it. General has been very much less than helpfull. We have made several calls to them. Parts person was pretty snippy. Can't seem to get a hold of anyone that has any Idea that there is a problem with this saw. Finally got hold of someone that could tell us what part# we needed. I was wanting the new replacement part that was shown here on this site by another member that this happen to them, not the same setup that came on the new saw. First off I can't believe their selling saws they KNOW have this problem. Second Why won't they at least pretend to want to help. Was wondering if you guys could give me a contact that might want to help us out if nothing happens soon.

06-28-2012, 05:51 PM	#2
tvman44 Senior Member Join Date: Dec 2011 Location: SW Louisiana Posts: 234 Thanks: 2 Thanked 8 Times in 8 Posts	Had you bought from Seyco you would get much better treatment. __________________ Bob making sawdust in SW Louisiana with a EX-21

06-28-2012, 05:57 PM	#3
wood-n-things Staying Positive Join Date: Nov 2005 Location: Hamilton, Montana Posts: 18,578 Thanks: 50 Thanked 382 Times in 282 Posts	Even though you did not purchase from Seyco, I'd give Ray a call and explain your problem to him. He may be able to help. SeycoContactUs __________________ "Montana MIKE" There is a very fine line between “hobby” and “mental illness.” As You Slide Down the Banister of Life, Pray That All The Splinters Are Pointed The Other Way... "Don't worry about old age--it doesn't last that long." Mike's Wood-n-Things

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06-28-2012, 05:58 PM	#4
Jan Senior Member Join Date: Apr 2009 Location: Southwest Florida Posts: 2,483 Thanks: 11 Thanked 27 Times in 26 Posts	Ray at Seyco handles quite a bit of the warranty work for Excalibur saws. You might want to give him a call, act abject because you weren't smart enough to buy from him and he'll give you some help. Jan

06-29-2012, 01:01 PM	#5
pvwoodcrafts Junior Member Join Date: Mar 2012 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	I wished I had known about him. I always like to deal with individuals over companies.

06-29-2012, 04:40 PM	#6
Toneman Senior Member Join Date: Jan 2012 Location: Paris, Texas Posts: 268 Thanks: 0 Thanked 8 Times in 8 Posts	Same thing happened to my EX21 and Ray @ Seyco replaced my entire saw. I did , however, purchase it from him, but, I bet he would work with you. Tony,aka,Toneman

07-12-2012, 12:51 PM	#7
pvwoodcrafts Junior Member Join Date: Mar 2012 Posts: 11 Thanks: 0 Thanked 0 Times in 0 Posts	Thanks for all the info. I've contacted Ray and he has agreed to help us.Great guy. Our next scroll saw will be purchased from him.