DeWalt 788 Service - Scroll Saw Woodworking & Crafts Message Board

Sandy Oaks · 03-19-2009, 10:21 PM

Hi everyone,

Yesterday, the DeWalt 788 (5 months old) would not start. I checked the fuse and even checked the outlet (LOL). Nothing, so I called DeWalt service. Of course I had to bring it in and I thought I would have to leave it there. Seventy miles to Knoxville, there and home, back and home, that would be 280 miles. Well it was a nice day, so I went to Knoxville. They were extremely helpful. They checked it out and had it back to normal within a half an hour. It was great customer service. I was back on the road, well I did stop at Woodcraft. It turned out to be a very nice day.

wood-n-things · 03-19-2009, 10:24 PM

Congrats on the great service. What was wrong ..did they say? Did ya buy anything at woodcraft?

keystonecop · 03-19-2009, 10:25 PM

Did they tell you what was wrong?

I am sure glad that my father never threw anything away. My dewalt went out 2 years ago in the mountains. Sprayed the switch with TV tuner cleaner. Worked great.. Now I use a foot switch.

Sandy Oaks · 03-19-2009, 10:29 PM

Yes, it was the switch. Had to be replaced. Blowing out didn't help.

Looked at the band saws (just looked). I bought an old issue of SWWC which I did not have.

wood-n-things · 03-19-2009, 10:34 PM

Denny..Denny..Denny.

let me get this straight...You actually were able to set foot inside a woodcraft and you came home with a back issue of a magazine?
I'll give you the fact that it is a great magazine...but a magazine?

The closest Woodcraft to me is 143 miles one way over 2 mountain passes...

Sandy Oaks · 03-19-2009, 10:42 PM

Mike, ok I admit it, I was in a hurry to get back to the shop and try out the saw. LOL

wood-n-things · 03-19-2009, 10:43 PM

Good save!
ROFL

Janette · 03-19-2009, 11:07 PM

Happened to me a couple years ago. I took red on/off switch off and underneath there's a plug in type for the wires which had gotten loose.

Bill Wilson · 03-20-2009, 04:38 PM

The footswitch is your best friend with a Dewalt. Bought one a couple years ago and love it. Took a little while to get used to, but I don't know how I did any scrolling without it.

Sandy Oaks · 03-20-2009, 05:32 PM

Hi Janette, I hope the switch was defective and had to be replaced. Not just reconnected. LOL

Hi Bill, The foot switch is looking better all the time.

03-19-2009, 10:21 PM	#1
Sandy Oaks Senior Member Join Date: Sep 2008 Location: Tennessee Posts: 1,248	DeWalt 788 Service Hi everyone, Yesterday, the DeWalt 788 (5 months old) would not start. I checked the fuse and even checked the outlet (LOL). Nothing, so I called DeWalt service. Of course I had to bring it in and I thought I would have to leave it there. Seventy miles to Knoxville, there and home, back and home, that would be 280 miles. Well it was a nice day, so I went to Knoxville. They were extremely helpful. They checked it out and had it back to normal within a half an hour. It was great customer service. I was back on the road, well I did stop at Woodcraft. It turned out to be a very nice day. __________________ Denny www.sandyoaksonline.com

03-19-2009, 10:24 PM	#2
wood-n-things Behave Yourself..I can't. Join Date: Nov 2005 Location: Right here ---silly Posts: 4,471 Blog Entries: 1	Congrats on the great service. What was wrong ..did they say? Did ya buy anything at woodcraft? __________________ The Mike One of them anyway. Don't be so open-minded. Your brains will fall out!

03-19-2009, 10:25 PM	#3
keystonecop Senior Member Join Date: Apr 2003 Location: Sacramento, CA Posts: 153	Did they tell you what was wrong? I am sure glad that my father never threw anything away. My dewalt went out 2 years ago in the mountains. Sprayed the switch with TV tuner cleaner. Worked great.. Now I use a foot switch. __________________ The other John A. Nelson johnsworkshop.com I just follow the lines and make sawdust on a Purple EX-30 and a Yellow DW788

03-19-2009, 10:29 PM	#4
Sandy Oaks Senior Member Join Date: Sep 2008 Location: Tennessee Posts: 1,248	Yes, it was the switch. Had to be replaced. Blowing out didn't help. Looked at the band saws (just looked). I bought an old issue of SWWC which I did not have. __________________ Denny www.sandyoaksonline.com

03-19-2009, 10:34 PM	#5
wood-n-things Behave Yourself..I can't. Join Date: Nov 2005 Location: Right here ---silly Posts: 4,471 Blog Entries: 1	Denny..Denny..Denny. let me get this straight...You actually were able to set foot inside a woodcraft and you came home with a back issue of a magazine? I'll give you the fact that it is a great magazine...but a magazine? The closest Woodcraft to me is 143 miles one way over 2 mountain passes... __________________ The Mike One of them anyway. Don't be so open-minded. Your brains will fall out!

03-19-2009, 10:42 PM	#6
Sandy Oaks Senior Member Join Date: Sep 2008 Location: Tennessee Posts: 1,248	Mike, ok I admit it, I was in a hurry to get back to the shop and try out the saw. LOL __________________ Denny www.sandyoaksonline.com

03-19-2009, 10:43 PM	#7
wood-n-things Behave Yourself..I can't. Join Date: Nov 2005 Location: Right here ---silly Posts: 4,471 Blog Entries: 1	Good save! ROFL __________________ The Mike One of them anyway. Don't be so open-minded. Your brains will fall out!

03-19-2009, 11:07 PM	#8
Janette Intarsia Moderator Join Date: Oct 2006 Location: Eugene, Oregon Posts: 2,108 Blog Entries: 4	Happened to me a couple years ago. I took red on/off switch off and underneath there's a plug in type for the wires which had gotten loose. __________________ Janette www.square-designs.com

03-20-2009, 04:38 PM	#9
Bill Wilson Senior Member Join Date: Jun 2006 Location: Butler, PA Posts: 590	The footswitch is your best friend with a Dewalt. Bought one a couple years ago and love it. Took a little while to get used to, but I don't know how I did any scrolling without it. __________________ "I'm a white male, aged 18 to 49. Everyone listens to me! No matter how dumb my suggestions are."

03-20-2009, 05:32 PM	#10
Sandy Oaks Senior Member Join Date: Sep 2008 Location: Tennessee Posts: 1,248	Hi Janette, I hope the switch was defective and had to be replaced. Not just reconnected. LOL Hi Bill, The foot switch is looking better all the time. __________________ Denny www.sandyoaksonline.com

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