DeWalt 788 Repair Story - Scroll Saw Woodworking & Crafts Message Board

Chase · 09-24-2008, 07:08 PM

This is the start of my effort to get DeWalt to repair my 788. Didn't get help here that would fix my saw. Tried everything and nothing worked. Actually I had already tried every suggestion. Thanks anyway, you tried. This is an old saw. Around 9 years old (asked if was still under warranty LOL) and a lot of use in those years. Its probably just wore out.

DeWalt has the GRC program and I left my saw at the DeWalt shop in Richmond today (24Sep08) to use that program. They have promised a reconditioned saw for no more than $260. If it uses less stuff (parts) then the cost will be less. If they use more, the price won't exceed $260.

They said a "couple of days". We'll see.

I'll keep you posted.

Chase

Chase · 10-15-2008, 09:06 PM

This post got 120 views but no replies so I'm not sure if anyone is interested. I do however want to close it out.

Got my saw back yesterday. They replaced the following parts:

286268-00, Rocker As, vert
286284-00, Rod, draw
286283-00, Wedge, tension
286296-00, Screw M6, 8ea

Cost $151.61 with $88 labor.

Saw has a tic (vs knock) at lowest speed. Vibration gone.

Think a fine tuning of the tension rod will fix it but I want to cut some before I adjust. No tick when cutting.

Daryl185 · 10-15-2008, 09:31 PM

Chase glad you got your saw back operational, yes fine tuning the tension rod should take care of the ticking noise also read my post on lower blade holder mine was sloppy and made a simular noise but getting yours back from DeWalt that shouldn't be a factor

Hobbyhorse · 10-16-2008, 01:00 AM

Chase, that sounds like a pretty good deal...I imagine you are well pleased.

Rhys

Trout · 10-16-2008, 01:37 AM

hopefully you'll be happy with the repairs...
you did get a lot of use out of that saw, if it would of been me I would of been shopping for a new saw...

hopefully I'll still be scrolling in 9 years....

Trout

Chase · 12-10-2008, 07:16 PM

Saw back in the shop Monday. Same problem, only worse. Knocking louder, vibration at highest speed much worse.

Still under warranty so just the hassle of driving to Richmond to drop it off at Dewalt.

If this doesn't improve significantly then its looking at an EX 21 for me. Just can't afford it right now.

Stay tuned.

Chase

wood-n-things · 12-10-2008, 07:22 PM

Staying tuned....HeHeHe Good luck on this repair.

Daryl185 · 12-19-2008, 04:11 AM

Chase any updates on you saw yet?

Chase · 12-19-2008, 01:55 PM

Thanks for asking Daryl.

They called Wed and it is ready for p/u. Going to get it on Mon. I'll keep ALCON informed on how it does once I get it.

Chase

Daryl185 · 12-19-2008, 03:50 PM

Chase thats great news indeed and just in time so to speak

09-24-2008, 07:08 PM	#1
Chase Seasoned WV Veteran Join Date: Apr 2005 Location: Virginia, Born/Raised WV Posts: 730	DeWalt 788 Repair Story This is the start of my effort to get DeWalt to repair my 788. Didn't get help here that would fix my saw. Tried everything and nothing worked. Actually I had already tried every suggestion. Thanks anyway, you tried. This is an old saw. Around 9 years old (asked if was still under warranty LOL) and a lot of use in those years. Its probably just wore out. DeWalt has the GRC program and I left my saw at the DeWalt shop in Richmond today (24Sep08) to use that program. They have promised a reconditioned saw for no more than $260. If it uses less stuff (parts) then the cost will be less. If they use more, the price won't exceed $260. They said a "couple of days". We'll see. I'll keep you posted. Chase __________________ Chase---Cleverly Disguised As A Responsible Adult. Visit my album @ http://home.comcast.net/~chasesmeeks...-by-Chase.html and click on the album link.

10-15-2008, 09:06 PM	#2
Chase Seasoned WV Veteran Join Date: Apr 2005 Location: Virginia, Born/Raised WV Posts: 730	Final Chapter This post got 120 views but no replies so I'm not sure if anyone is interested. I do however want to close it out. Got my saw back yesterday. They replaced the following parts: 286268-00, Rocker As, vert 286284-00, Rod, draw 286283-00, Wedge, tension 286296-00, Screw M6, 8ea Cost $151.61 with $88 labor. Saw has a tic (vs knock) at lowest speed. Vibration gone. Think a fine tuning of the tension rod will fix it but I want to cut some before I adjust. No tick when cutting. __________________ Chase---Cleverly Disguised As A Responsible Adult. Visit my album @ http://home.comcast.net/~chasesmeeks...-by-Chase.html and click on the album link.

10-15-2008, 09:31 PM	#3
Daryl185 Senior Member Join Date: May 2006 Location: Lakewood Ranch Florida Posts: 1,162	Chase glad you got your saw back operational, yes fine tuning the tension rod should take care of the ticking noise also read my post on lower blade holder mine was sloppy and made a simular noise but getting yours back from DeWalt that shouldn't be a factor __________________ Daryl S. Walters Psycotic scroller with a DeWalt 788

10-16-2008, 01:37 AM	#5
Trout MrsTrout's Husband Join Date: Apr 2006 Location: Hayward Calif. Posts: 1,711	we were just waiting to hear back from you.... hopefully you'll be happy with the repairs... you did get a lot of use out of that saw, if it would of been me I would of been shopping for a new saw... hopefully I'll still be scrolling in 9 years.... Trout __________________ Hawk G-4 *Jetcraft* Fish are food, not friends!

12-10-2008, 07:16 PM	#6
Chase Seasoned WV Veteran Join Date: Apr 2005 Location: Virginia, Born/Raised WV Posts: 730	Saw back in the shop Monday. Same problem, only worse. Knocking louder, vibration at highest speed much worse. Still under warranty so just the hassle of driving to Richmond to drop it off at Dewalt. If this doesn't improve significantly then its looking at an EX 21 for me. Just can't afford it right now. Stay tuned. Chase __________________ Chase---Cleverly Disguised As A Responsible Adult. Visit my album @ http://home.comcast.net/~chasesmeeks...-by-Chase.html and click on the album link.

10-16-2008, 01:00 AM	#4
Hobbyhorse Senior Member Join Date: Apr 2005 Location: Auckland, New Zealand Posts: 294	Chase, that sounds like a pretty good deal...I imagine you are well pleased. Rhys

12-10-2008, 07:22 PM	#7
wood-n-things Behave Yourself..I can't. Join Date: Nov 2005 Location: Right here ---silly Posts: 4,474 Blog Entries: 1	Staying tuned....HeHeHe Good luck on this repair. __________________ The Mike One of them anyway. Don't be so open-minded. Your brains will fall out!

12-19-2008, 04:11 AM	#8
Daryl185 Senior Member Join Date: May 2006 Location: Lakewood Ranch Florida Posts: 1,162	Chase any updates on you saw yet? __________________ Daryl S. Walters Psycotic scroller with a DeWalt 788

12-19-2008, 01:55 PM	#9
Chase Seasoned WV Veteran Join Date: Apr 2005 Location: Virginia, Born/Raised WV Posts: 730	Thanks for asking Daryl. They called Wed and it is ready for p/u. Going to get it on Mon. I'll keep ALCON informed on how it does once I get it. Chase __________________ Chase---Cleverly Disguised As A Responsible Adult. Visit my album @ http://home.comcast.net/~chasesmeeks...-by-Chase.html and click on the album link.

12-19-2008, 03:50 PM	#10
Daryl185 Senior Member Join Date: May 2006 Location: Lakewood Ranch Florida Posts: 1,162	Chase thats great news indeed and just in time so to speak __________________ Daryl S. Walters Psycotic scroller with a DeWalt 788

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