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Old 09-15-2008, 08:42 PM   #1
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Unhappy Hawk RBI parts

Does anyone know whats happening at RBI?
I snapped an ear off the bottom blade holder and can not get any calls thru to them to request a new part.
Need part asap, it's bad to have a saw just sitting around! if you know what i mean. lol
Any help would sure be appreciated.
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Old 09-15-2008, 08:56 PM   #2
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I did a google for "RBI saw" and got their website and it looks ok.

Alan.
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Old 09-15-2008, 09:51 PM   #3
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The only thing I can think of is perhaps Ike affected them. I think they were in the path of the storm once it left Texas.
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Old 09-15-2008, 10:00 PM   #4
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When I had to order an upper blade holder knob I it was hard to get through. They were in the middle of a move, but that was a couple months ago!! I also ordered a couple blade chucks at the same time which I never got. If I remember right they were "backordered". I decided they have now forgetten!! I am a bit disappointed in the service.

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Old 10-15-2008, 09:45 PM   #5
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Default RBI blade holder

To get you through, you can remove the plastic knob from the blade holder screw. The knob is covering a Hex Head, then you can use an allen wrench. That's how mine is anyway.

Mine came apart the other day, so I've been using the allen wrench method. Doesn't take too much more time.

Their website works fine (except for the technical support link)

WELCOME TO HAWK WOODWORKING TOOLS

Customer Service Representatives 1-800-487-2623 and dial 1 when prompted.

Last edited by LsM; 10-16-2008 at 02:14 PM. Reason: adding RBI contact info
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Old 10-16-2008, 08:20 AM   #6
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I hope this is just a temporary glitch at RBI. It would be a shame if they ruin their hard earned customer support reputation.
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Old 10-16-2008, 10:00 PM   #7
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I emailed RBI with a couple questions on Sunday (oct 12th) night at 10:14PM, and I recieved a reply back from Craig Murdock on Monday (oct 13th) at 12:22 PM , so I will say they must have whatever issue you have encountered resolved, as it only took 14 hours for me to get a response, most of those hours being weekend, twilight hours where I wouldnt expect a quick reply. So, Id suggest if anyone still is looking for them to drop them an email again, mine was answered quickly.
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Old 03-04-2009, 11:45 PM   #8
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Default Rbi

I just read that RBI is out! They closed. Does anyone know where we can get parts? Thanks Jeanie
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Old 03-06-2009, 07:42 AM   #9
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need to find out how to contact them i have parts on back order can anyone help
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Old 03-08-2009, 04:51 PM   #10
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Hello everyone, new here>>> Yes RBI is out of Business, that is what their website says and phone is dead. I am looking for parts for a Hawk scroll saw model 226VS. My dad has had this and another saw and been cutting wood for over 20 yrs. Now he cannot get parts... he called and ordered and was told that they were moving and he would get the parts as soon as they could put the order in. Has anyone found where we can get parts. Thanks for your help...
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