Caveat Emptor! - Scroll Saw Woodworking & Crafts Message Board

miamw · 07-05-2007, 10:10 PM

Ok, I'm so angry now, but need to warn anyone and everyone about buying something from RJR Studios.

On June 28 Bob Raffo from RJR Studios personally picked up the sand-flee, hobby kit and fence from me. He promised to process the refund when he got back to the office then mail the receipt reflecting the refund to me.

It's been 7 days and not only did I not get the receipt reflecting the refund, but the credit card company told me this morning that no refund has been processed on my account!

So I called there almost all day. No one was answering the phone. I decided to call his home phone number and was able to talk to his wife since Bob wasn't there. I explained to her that I returned the sander last Thursday and would appreciate a refund. Can you believe she told me the office/store was closed this entire week? Again, I received another promise to get a refund on Monday. I have never waited 11 days for a refund for something returned ever in my life.

I REPEAT: CAVEAT EMPTOR! BUYERS BEWARE!!!

They still have my $750 AND they have the machine. I don't trust them and neither should you!

lucky788scroller · 07-06-2007, 03:31 AM

Why did you return it? I thought Bob came out and fine tuned it and you were happy with it? Did I miss a post on it somewhere? Thats a lot of dough to be out. When you get it back, consider a Performax 16/32 sander. Dale

miamw · 07-06-2007, 04:29 AM

Yeah, he "fine tuned it" for 100 grit sandpaper and gave me another song and dance about how it's all my fault in not adjusting it right for 60 grit. They have it back and can keep it. I've had enough of their excuses and for that kind of money, I shouldn't have to be eyeing up the table at the "right height" for each grit sandpaper. Besides, if it was able to handle more than one grit at the same time on the same drum as they advertise, why would the table have to be adjusted for each grit? It's all nothing but the standard sales pitch to shut up a dissatisfied customer. That's all.

bearfretworks · 07-06-2007, 06:27 AM

Tell us how you REALLY feel!

Seriously, I hope you get your money back REAL soon. Thanks for letting us know about a company who fails to understand honesty, integrity, and honor.

Buzz · 07-06-2007, 06:34 AM

My first suggestion would be to get a letter to the local Better Business Bureau detailing the problem. Another place to to would be: http://usgovinfo.about.com/library/w...2complaints%22. (Check this out. Not sure if it is the right address). There are many places to lodge a complaint. I have tried many of these and the best so far seems to be the Better Business Bureau. If you would like more complaint type addresses, PM me and I'll forward some more.

Rolf · 07-06-2007, 01:03 PM

Mia,
Sorry to hear about this turn of events.
I hope RJR makes good on this quickly, the scrolling comunity is a close knit group and bad PR can kill you.

knothead · 07-06-2007, 01:52 PM

Mia,
The Better Business Bureau can't resolve your problem. File a complaint with the Attorney Generals office. They normally have a complaint form on line. They can do wonders when the complainant is confronted with legal action.
Good Luck
Tom

Old Forester · 07-06-2007, 05:50 PM

Mia, Thanks for telling us about this. I have appreciated your entire dialogue on this equipment and company. Candid comments like yours are really valuable.

Rolf · 07-06-2007, 10:40 PM

Remmind me never to make you mad.

Randy · 07-07-2007, 12:56 AM

I wonder if there is not another side to this story? And given the facts presented, it is not unreasonable to assume that maybe a little patience is in order.

June 28 was a Thursday according to my calendar. I don't know what happened on Thursday or Friday; but if there was a problem of some sort and the refund didn't get processed, then the following week was the 4th of July week and it is not terribly unusual for people to take that week off for vacation. Even tool vendors are humans and have a life outside their business.

I can fully understand your concern about the refund.....$750 is a lot of money; but maybe you should have talked directly to Mr. Raffo before bad-mouthing him and his company. I have seen credit card refunds take a week or more to be processed and it is the banks fault and not that of the vendor.

All this talk of the BBB and the AG seem like shooting from the hip to me and very premature given that Mia hasn't even talked to the seller yet to know exactly what has or has not been done.

Despite the old saw that the customer is always right, it may not be completely accurate in this particular situation??

07-05-2007, 10:10 PM	#1
miamw Senior Member Join Date: Jan 2007 Location: New Jersey Posts: 461	Caveat Emptor! Ok, I'm so angry now, but need to warn anyone and everyone about buying something from RJR Studios. On June 28 Bob Raffo from RJR Studios personally picked up the sand-flee, hobby kit and fence from me. He promised to process the refund when he got back to the office then mail the receipt reflecting the refund to me. It's been 7 days and not only did I not get the receipt reflecting the refund, but the credit card company told me this morning that no refund has been processed on my account! So I called there almost all day. No one was answering the phone. I decided to call his home phone number and was able to talk to his wife since Bob wasn't there. I explained to her that I returned the sander last Thursday and would appreciate a refund. Can you believe she told me the office/store was closed this entire week? Again, I received another promise to get a refund on Monday. I have never waited 11 days for a refund for something returned ever in my life. I REPEAT: CAVEAT EMPTOR! BUYERS BEWARE!!! They still have my $750 AND they have the machine. I don't trust them and neither should you! __________________ Mia We are the music makers. We are the dreamers of dreams. Easy scrollin' with a DW788 Last edited by BobD; 07-06-2007 at 12:42 PM.

07-06-2007, 04:29 AM	#3
miamw Senior Member Join Date: Jan 2007 Location: New Jersey Posts: 461	Yeah, he "fine tuned it" for 100 grit sandpaper and gave me another song and dance about how it's all my fault in not adjusting it right for 60 grit. They have it back and can keep it. I've had enough of their excuses and for that kind of money, I shouldn't have to be eyeing up the table at the "right height" for each grit sandpaper. Besides, if it was able to handle more than one grit at the same time on the same drum as they advertise, why would the table have to be adjusted for each grit? It's all nothing but the standard sales pitch to shut up a dissatisfied customer. That's all. __________________ Mia We are the music makers. We are the dreamers of dreams. Easy scrollin' with a DW788

07-06-2007, 06:27 AM	#4
bearfretworks Retired Join Date: Nov 2005 Location: Buse Township, MN Posts: 1,367	Tell us how you REALLY feel! Seriously, I hope you get your money back REAL soon. Thanks for letting us know about a company who fails to understand honesty, integrity, and honor. __________________ I love the smell of burnt gunpowder.....it reminds me of a full freezer

07-06-2007, 06:34 AM	#5
Buzz Senior Member Join Date: Oct 2006 Location: Racine, WI Posts: 314	Rip Off My first suggestion would be to get a letter to the local Better Business Bureau detailing the problem. Another place to to would be: http://usgovinfo.about.com/library/w...2complaints%22. (Check this out. Not sure if it is the right address). There are many places to lodge a complaint. I have tried many of these and the best so far seems to be the Better Business Bureau. If you would like more complaint type addresses, PM me and I'll forward some more. __________________ Buzz We Danes are very even tempered. We're always mad about something!

07-06-2007, 01:03 PM	#6
Rolf Senior Member Join Date: Apr 2005 Location: Bellport, LI New York Posts: 2,808	Mia, Sorry to hear about this turn of events. I hope RJR makes good on this quickly, the scrolling comunity is a close knit group and bad PR can kill you. __________________ Rolf RBI G4 Hawk, Delta SS350 Philosophy "I don't know that I can't, therefore I can"

07-06-2007, 03:31 AM	#2
lucky788scroller Senior Member Join Date: Sep 2005 Location: wisconsin Posts: 6,260	Why did you return it? I thought Bob came out and fine tuned it and you were happy with it? Did I miss a post on it somewhere? Thats a lot of dough to be out. When you get it back, consider a Performax 16/32 sander. Dale

07-06-2007, 01:52 PM	#7
knothead Senior Member Join Date: Aug 2003 Location: ARIZONA Posts: 720	Mia, The Better Business Bureau can't resolve your problem. File a complaint with the Attorney Generals office. They normally have a complaint form on line. They can do wonders when the complainant is confronted with legal action. Good Luck Tom __________________ Tom ___________________ America will never be destroyed from the outside. If we falter and lose our freedoms, it will be because we destroyed ourselves. Abraham Lincoln

07-06-2007, 05:50 PM	#8
Old Forester Member Join Date: Jan 2007 Location: The Northern Panhandle of Idaho Posts: 90	Mia, Thanks for telling us about this. I have appreciated your entire dialogue on this equipment and company. Candid comments like yours are really valuable. __________________ Bob

07-06-2007, 10:40 PM	#9
Rolf Senior Member Join Date: Apr 2005 Location: Bellport, LI New York Posts: 2,808	Remmind me never to make you mad. __________________ Rolf RBI G4 Hawk, Delta SS350 Philosophy "I don't know that I can't, therefore I can"

07-07-2007, 12:56 AM	#10
Randy Senior Member Join Date: Apr 2006 Posts: 151	I wonder if there is not another side to this story? And given the facts presented, it is not unreasonable to assume that maybe a little patience is in order. June 28 was a Thursday according to my calendar. I don't know what happened on Thursday or Friday; but if there was a problem of some sort and the refund didn't get processed, then the following week was the 4th of July week and it is not terribly unusual for people to take that week off for vacation. Even tool vendors are humans and have a life outside their business. I can fully understand your concern about the refund.....$750 is a lot of money; but maybe you should have talked directly to Mr. Raffo before bad-mouthing him and his company. I have seen credit card refunds take a week or more to be processed and it is the banks fault and not that of the vendor. All this talk of the BBB and the AG seem like shooting from the hip to me and very premature given that Mia hasn't even talked to the seller yet to know exactly what has or has not been done. Despite the old saw that the customer is always right, it may not be completely accurate in this particular situation??

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