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07-25-2006, 01:28 AM
| #1 |
| Southern Cheesehead  Join Date: Feb 2006 Location: Georgia
Posts: 353
|  Woo Hoo! Dremel fixed Dropped my Dremel off last week Thursday (20th) and it was waiting for me when I got home today. Not only was it fixed and shipped out the same day, but they included a package of blades and 5 or 6 pattern sheets from some old scroll saw magazine I've never heard of. The great thing about the patterns is they have toy trucks that I can make for my nephews birthday next summer. There are about 5 or 6 different ones. There were some other great things but I really am looking forward to making the trucks. I have to say I was disappointed my saw died, but they more than made up for it with the very fast and extremely pleasant way they took care of things. They cemented my relationship with them, that's for sure. I love my dremel rotary tool and now my saw is back and working. And it didn't cost me a thing to have it fixed.
__________________ Kelly "All our dreams can come true, if we have the courage to pursue them." Walt Disney |
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07-25-2006, 02:06 AM
| #2 |
| Moderator CUT IT OUT  Join Date: Feb 2005 Location: Chilliwack British Columbia, Canada
Posts: 3,695
|  Glad to hear you got it back so fast. It is awesome that there is still customer service and satisfaction out there.
__________________ CAЯL HIRD-RUTTEЯ "THE LYF SO SHORT, THE CRAFT SO LONG TO LERNE." GUSTAV STICKLEY Ryobi SC180VS scroll saw EX21 |
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07-25-2006, 04:29 AM
| #3 |
| Senior Member Join Date: Sep 2005 Location: wisconsin
Posts: 4,536
 | Yup, congrats! Customer service means heaps! Now your selling the delta I suppose huh?? LOL Dale |
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07-25-2006, 03:22 PM
| #4 |
| Senior Member  Join Date: Apr 2005 Location: Bellport, LI New York
Posts: 2,246
| It is great to hear about good customer support. Have fun making dust. I still would like to know how thw Dewalt table issue was resolved?
__________________ Rolf RBI G4 Hawk, Delta SS350 Philosophy "I don't know that I can't, therefore I can" |
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07-25-2006, 05:12 PM
| #5 |
| Southern Cheesehead Join Date: Feb 2006 Location: Georgia
Posts: 353
| I'm not selling either. I'm going to try to figure out how to work both at the same time. There has got to be a way . . . 
__________________ Kelly "All our dreams can come true, if we have the courage to pursue them." Walt Disney |
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07-25-2006, 08:54 PM
| #6 |
| Senior Member  Join Date: Nov 2005 Location: california
Posts: 5,152
| YYYYAAAAAAA, I am happy for you too. now go paint some flames on one of them there saws. the patterns sound like it was worth the brake down, well be looking for some truck projects. Trout watch out  Your friend Evie |
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07-26-2006, 04:11 AM
| #7 |
| Moderator  Join Date: Jun 2006 Location: SW MN
Posts: 1,667
| All right Kelly, makes me feel good about buying my Dremel. Customer service is so hard to come by these days. |
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07-26-2006, 12:58 PM
| #8 |
| Gone to the Dark Side  Join Date: Mar 2006 Location: Québec, Canada
Posts: 1,127
| Hi Kelly, Glad you got excellent service from Dremel, and that you told us about it. It was nice of them to throw in the patterns and blades. That's going a tad extra step to make the customer feel good, which makes the difference between "expected" service and "WOW!" service. We are usually quick to tell our experiences about bad service, and it's nice to see someone quick to tell about the good one too  And please tell me what a "Proud Cheesehead" is  Regards, Marcel
__________________ http://marleb.com DW788. -Have fun in the shop or it isn't a hobby anymore. NOTE: No trees were killed in the sending of this message, but a large number of electrons were terribly inconvenienced.  |
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07-26-2006, 01:00 PM
| #9 |
| Southern Cheesehead Join Date: Feb 2006 Location: Georgia
Posts: 353
| Marcel, Cheeseheads are from Wisconsin. I was born and raised there until I was 14. I've been transplanted a few times from Phoenix to Cincinnati and now to the Atlanta area. I'll always be a cheesehead and a proud one at that, ya betcha!
__________________ Kelly "All our dreams can come true, if we have the courage to pursue them." Walt Disney |
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07-27-2006, 03:34 AM
| #10 |
| Senior Member Join Date: Sep 2005 Location: wisconsin
Posts: 4,536
| Yup, once a cheesehead, always a cheesehead. I thought that was an internationally known thing! where you been hiding Marcel?????????????????? Dale (a cheesehead since birth as well) |
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