Wildwood Designs

[Marsha]

Hi folks, on one of the other forums I frequent, there is some chatter about problems at Wildwood Designs. Such as very late shipments, and lost orders. Rude reception when people have called. I would like to ask here if people on this forum have experienced the same sorts of problems, or is just a problem with Canadian orders. I would like to place an order with them, however I am a bit hesitant.
Any comments would be greatly appreciated.
Marsha

[Daryl185]

yes Marsh I would be concerned my very 1st order from Wildwood took a whole month 3 weeks to fill it and 1 week to verify my CC and my e-mails went unanswered until the middle of the 4th week and I was one of those who posted concerns at thier forum

[Woodbutcher68]

I've seen that lots of people have had problems since they changed hands and moved. Maybe somebody bit off more than they could chew.

[Little flower]

I've placed an order last week and got an instant conirmation of my order and credit card processing. However a couple of things are on back order so hope that is not for too long in light of what you are saying here.

[Little flower]

I'm not trying to promote any other company just wondering if anyone know what has happened to the website 3D Woodart. Everytime I try to search as message pops up saying 'shop is temporarilly closed'. Tried sending an email - no reply!

[minowevie]

Marsha, I have orderd many patterns from wildwoods. and have always got great service. but i have not ordered anything since they moved. I know Cindy S owns it now. and she worked for wildwoods for along time. and is on the top of my list as a pattern maker. I know one of the gales moved with them ,and maybe others I don't know. and has been so polit to me, many times. alway willing to help. BUT I would make a guess. becouse of the lardge move and papper work. there is just alot for them all to do. I do hope they will get it all straightend out. for I just love their patterns. I have heard that Cindy is also trying to bring back the old Italion patterns. and it must be a big big job.
I bet if we could all be patient, and be kind, they will get it all togerher soon. the only thing i have a beaf about is the price changes. but you do have to make a living out of your busness, or why do it. right. just hang in there. scrollsawing just came back into the woodworking world just a short time ago. and now every one wonts to do it , (and now). so i am sure there is alot of things to organize. and get straight. with out just shutting down .that would be a totale bummer. for folks like me. I am sure that it will be better than before.
Evie

[William Young (SE BC)]

Hi Marsha.
I beleive your intentions were the best but I would not have minded in the least if you had posted this link back to my site when you started a new topic.
I beleive you should share the *original* topic information as well.
That would be doing a service to members here because they would be able to read many others views on the on the same topic rather than only the views from this site
Best regards.
W.Y.

[Marsha]

To Bill Young,
First let me say if I knew how to post a link back to your site, I might have. However there is so much flack about promoting other sites, that I hesitate to do that. I believe if I had posted a link to your site, I probably would be chastised for doing that. Sometimes you're damned if you do and you're damned if you don't.
Sorry if you feel I stepped on your toes, or ignored you in anyway.
Marsha

To everyone else who replied,
Thanks for your input. I've decided to place my order with Wildwood and take my chances, simply because they have the patterns I want, and I don't know where else to get them.
Marsha

[Eric]

Marsha

I live in Montreal and put an order in about 10 days ago still waiting and notice that their service is slow. I've had to call twice to find out things and found out that 1 their web cites doesn't tell you when things are on back orders so you order thinking its in stock and if your like me who has things that are on back order they hold the order until everything comes in and then they send it out unless you tell them to send what is in now and when the back order stuff comes in they mail it to you at their charge so you don't pay twice shipping fees. 2. They only deal with shipping things outside of the states once a week which puts further delays on your order.

Eric

[William Young (SE BC)]

Hi Marsha.

First let me say if I knew how to post a link back to your site, I might have. However there is so much flack about promoting other sites, that I hesitate to do that.

No problem Marsha and no apology required . It is simply a case of Fair is Fair.
If you need any instruction to post a link from one site to another please let us know. Surely someone will help you .
This particular situation has nothing whatsoever to do with postings links to promoting commercial sales sites which seems to have been your concern . Perhaps you got the differences confused.


W.Y.