We are pleased to announce subscriber services are once again being handled by the dedicated customer service team at Fox Chapel’s home office in East Petersburg, Pa.
Two years ago, we outsourced subscription fulfillment to a company in California. This outsourcing caused us to lose a valuable resource—feedback from our readers. The team in California is good at what they do. They are capable of processing large volumes of work and they have systems in place to prepare reports and produce files for processing. Unfortunately, handling such large volumes, they were not able to provide the level of service we want for our readers.
After analyzing the pros and cons, we made the decision to handle subscriber services internally. Your magazine continues to be mailed directly from our printer, Fry Communications, in Mechanicsburg, Pa. We’re thrilled to welcome them aboard as our vendor for mailing renewal notices as well.
We ramped up our customer service staff and are busy re-learning the software in order to provide you with top-notch customer service.
In addition to our current customer service team, Sandy Ertz (7 years) and Gail Larkin (8 years), we are pleased to introduce Roberta Van Ormer. Roberta joins us with a strong background in customer service and will be a valuable addition to the team. Please drop us a line with any questions, concerns, or just to say hello!
Reader correspondence should be directed to our physical address:
1970 Broad St., East Petersburg, Pa., 17520.
Renewals and payments are routed to our local post office box:
P.O. Box 4184, Lancaster, Pa., 17604.
U.S. and Canadian customers can reach us toll-free at 888-840-8590.
International customers can contact us at 717-560-4703.
Direct e-mails to firstname.lastname@example.org or you are welcome to contact me directly.
We are sure the decision to handle all aspects of subscriber services here in central Pennsylvania is the right move for our readers. And I’d like to extend a heart-felt welcome home!