I readily admit I’m a creature of habit. I shop at the same grocery store every week. I always fill my gas tank at the same store and buy the same brand of laundry detergent.
Sometimes change is forced upon us and sometimes it’s a conscious decision we make to improve our lives. I recently switched grocery stores. As silly as it sounds, it was a major change for me. I had to learn where to find the laundry detergent and even change to a new generic brand. But the decision was worth it because the cashiers ring up my items before they chat with their coworkers and they bag my groceries instead of flirting with the customers.
Good customer service is a dying art. It’s a fact I don’t like and one I am willing to fight to change by choosing where I spend my money. It’s a power we all posses.
Scroll Saw Woodworking & Crafts recently re-vamped our website. The new website makes it much easier to find online articles and allows the editorial staff to upload content without relying on assistance from our technical department. These changes allow us to provide richer content, such as videos and a variety of articles. I understand people like things to stay the same. Change is hard, but often the benefits outweigh the drawbacks.
I invite you to test drive the new website and share your feedback. It’s a work in progress and suggestions are taken very seriously. While it may take some time to find your way around and get used to the changes, I’m sure you’ll come to love the new design. Customer satisfaction is a high priority for me and I want to hear your thoughts—the good, the bad, and the ugly.
We can’t incorporate every change suggested, but we can’t fix things if we don’t know they’re broken. Whether it’s the new website, the service you receive from our customer support team, or the articles inside the magazine, I want to know what you think. Scroll Saw Woodworking & Crafts isn’t just a magazine, it’s a community of scroll saw enthusiasts. It’s up to each and every one of you to steer the growth of our community in the right direction.